Cancellation and Refund Policy

All Services are subject to our Terms and Conditions – Dogs and Us Connect.

If, for any reason, I am unable to attend appointments I will endeavour to give as much notice as possible and ensure that you do not lose your purchase.

Please note the following cancellation and refund conditions apply to all clients:

  1. 1 to 1 Email Coaching Pay As You Go
    – Fees are payable on receipt of the invoice and prior to the sending of my responding Coaching emails.
    – If you wish to terminate my services, you may do so at any time.
    – Refunds must be requested in writing to hello@dogsandusconnect.com within 14 days of payment, providing the contract has not been partially or fully fulfilled. We will reserve the right, at our sole discretion, to determine the eligibility of partial refunds should the contract have been partially fulfilled within that 14 day period.
    Refunds will be issued to the card used for payment. Please allow up to 30 days for the money to return to your account.
    Refunds are not issued after 14 days from enrolment.
  2. 1 to 1 Email Coaching Programmes
    – Unless otherwise agreed prior to commencement, full fees are payable at the commencement of the programme to secure the agreed fee.
    – If you wish to terminate the programme, you may do so at any time.Refunds must be requested in writing to hello@dogsandusconnect.com within 14 days of payment, providing the contract has not been partially of fully fulfilled. We will reserve the right, at our sole discretion, to determine the eligibility of partial refunds should the contract have been partially fulfilled within that 14 day period.
    Refunds will be issued to the card used for payment. Please allow up to 30 days for the money to return to your account.
    Refunds are not issued after 14 days from enrolment.
  3. Bereavement Support
    – Full fees are payable at the time of purchase (as per the service arrangement).
    – If you are unable to attend and would like to reschedule, please make sure you do this at least 48 hours prior to the session.
    – Rescheduling or refunds are not available if you miss your session without giving notice.Refunds must be requested in writing to hello@dogsandusconnect.com within 14 days of payment, providing the contract has not been partially of fully fulfilled. We will reserve the right, at our sole discretion, to determine the eligibility of partial refunds should the contract have been partially fulfilled within that 14 day period.
    Refunds will be issued to the card used for payment. Please allow up to 30 days for the money to return to your account.
    Refunds are not issued after 14 days from enrolment.
  4. Digital Download and Course Purchases
    Due to the download facility of our digital downloads, products and courses, we do not offer refunds for items purchased.

This Refund and Cancellation Policy, as part of our Terms and Conditions, is governed by the Laws of the United Kingdom. Any dispute or claim that arises between Dogs and Us Connect and the client associated with Terms and Conditions, any contracts or agreements will automatically come under the jurisdiction and Laws of England and Wales. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access.

If you have any queries, please get in touch via our page Contact – Dogs and Us Connect or email hello@dogsandusconnect.com.